Delivery Issue US - AT&T

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-11-20 16:00 UTC
Incident Restoration Time: 2023-11-21 18:08 UTC
Incident End Time: 2023-11-21 18:08 UTC
Posted Nov 21, 2023 - 19:17 UTC

Monitoring

A fix has been implemented by the vendor and we are monitoring the results.

Incident Restoration Time: 2023-11-21 18:08 UTC
Posted Nov 21, 2023 - 18:21 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Posted Nov 21, 2023 - 17:17 UTC

Investigating

We are currently observing intermittent service disruption on USA - AT&T via Short Codes for a subset of traffic.

Impact: Slightly decreased delivery rates on some MT messages via Short Codes.

Incident Start Time: 2023-11-20 16:00 UTC

We will update as soon as we have more information.
Posted Nov 21, 2023 - 15:46 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).