DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48279
Incident Report for Sinch
Resolved
Dear client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
At this moment traffic is resumed back to normal flow, Hence we consider this issue as resolved.


Incident Start Date & Time (GMT) : 02 June 2023 16:30 Hrs.
Incident End Date & Time (GMT) : 03 June 2023 7:50 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 03, 2023 - 09:14 UTC
Update
We are continuing to investigate this issue.
Posted Jun 03, 2023 - 00:55 UTC
Investigating
Description:
Ticket Number :: MNOC-48279
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Fri Jun 02 16:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted Jun 02, 2023 - 16:54 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).
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