Platform degradation - Delivery reports - Americas

Incident Report for Sinch

Resolved

We have identified and rectified the issue.
Current delivery receipts processing and forwarding to clients are restored as of 19:32 UTC.

Posted Mar 23, 2022 - 20:02 UTC

Update

We are continuing to investigate this issue.

Posted Mar 23, 2022 - 17:46 UTC

Investigating

We are currently experiencing performance degradation affecting delivery reports in the Americas.
Kindly note that MT delivery is unaffected by this incident.

Start time: 2022-03-23 14:00 UTC

Please contact support if you have any questions.

Posted Mar 23, 2022 - 17:12 UTC

This incident affected: External Connectivity (SMS - LATAM, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).