DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-40101

Incident Report for Sinch

Resolved

The queues are completely cleared and the issue is resolved.

Incident Start Date & Time (GMT) : 25 May 2022 15:40 Hrs.
Incident End Date & Time (GMT) : 26 May 2022 06:05 Hrs.

Posted May 26, 2022 - 06:09 UTC

Update

MM7 Queues are gradually decreasing.

We will continue to monitor & update on further improvements.

Posted May 26, 2022 - 02:54 UTC

Identified

MM7 Queues are gradually decreasing.
We will continue to monitor & update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted May 26, 2022 - 00:50 UTC

Investigating

Ticket Number :: MNOC-40101
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 May 2022 15:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted May 25, 2022 - 16:10 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).