DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-48251
Incident Report for Sinch
Resolved
Dear Client,

All the MM7 queues are cleared and the incident has been resolved.

Incident Start Date & Time (GMT) : Thu Jun 01 16:00 GMT 2023
Incident Start Date & Time (GMT) : Fri Jun 02 09:00 GMT 2023

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 02, 2023 - 09:08 UTC
Update
Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 02, 2023 - 06:37 UTC
Update
Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 02, 2023 - 01:02 UTC
Identified
Dear Clients,

MM7 queues built within our platform are due to high traffic and are gradually reducing.

Incident team will continue to monitor and update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 01, 2023 - 19:39 UTC
Investigating
Description:
Ticket Number :: MNOC-48251
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Thu Jun 01 16:00 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted Jun 01, 2023 - 16:03 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).
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