• All queues have been cleared and traffic is resumed back to normal. • Support teams will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 22 November 2021 15:45 Hrs. Incident End Date & Time (GMT) : 23 November 2021 08:00 Hrs.
Posted Nov 23, 2021 - 08:12 UTC
Identified
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Nov 23, 2021 - 06:47 UTC
Investigating
Ticket Number :: MNOC-35087 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 November 2021 15:45 Hrs.