DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-44089

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
We consider this issue as resolved.

Posted Nov 04, 2022 - 05:14 UTC

Update

MM7 queues are observed due to high traffic and currently the queues are decreasing.
We will update on further improvements.

Posted Nov 03, 2022 - 22:39 UTC

Investigating

Ticket Number : : MNOC-44089
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 03-Nov-2022 16:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 03, 2022 - 16:40 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).