The backlog has been processed and completed. The Analytic and message search feature is now up to speed and performing as expected.
Start Time: 2021-05-16 04:32 UTC Resolution Time: 2021-05-18 08:20 UTC End Time: 2021-05-19 00:20 UTC
We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 19, 2021 - 05:20 UTC
Monitoring
Our engineers have implemented a fix and we are monitoring the stability of the Analytics feature and message search. Missing events are currently being processed from the backlog.
Start Time: 2021-05-16 04:32 UTC Resolution Time: 2021-05-18 08:20 UTC End Time: TBD
We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 18, 2021 - 10:30 UTC
Investigating
Dear Client,
We are writing to inform you that we are experiencing a service degradation for the analytics feature and message search on our CCP (Cloud customer portal, Dashboard.sinch.com).
Start Time: 2021-05-16 04:32 UTC
Impact: Clients may experience issues loading Analytics and lacking traffic from message search.
Our engineers are working to restore service as soon as possible.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 17, 2021 - 12:54 UTC
This incident affected: Dashboard.sinch.com (SMS Administration, Numbers Administration, Analytics).