DI MMX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000004621385
Scheduled for Dec 8, 22:00 UTC  -  Dec 9, 06:00 UTC
Services :: DI MMX 365
Ref Number :: INC000004621385

Start Date and Time (GMT):: 08 Dec 2021 22:00 Hrs.
End Date and Time (GMT) :: 09 Dec 2021 06:00 Hrs.

The activity will result in a disruption to services for up to 150 minutes during the first 7 hours of the maintenance window. An 8 hour window is however quoted to cover all eventualities. Back-out plan: 60 minutes of the maintenance window is reserved to roll the upgrade back on any of the devices if our engineers experience any issues during the works.

We have implemented a fully redundant network infrastructure, but you will experience intermittent connectivity to Sinch MMX Hubs [,] when the traffic is switched between primary and secondary paths during the maintenance.

`We need to undertake the following work as part of a network wide project to upgrade network devices to the latest firmware as recommended by our vendor.
During the maintenance window, our engineers will execute a comprehensively tested method of procedure with the objective to remotely upgrade the devices across our network, in multiple European cities, to the latest vendor recommended software release.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Nov 22, 2021 - 19:37 UTC
This scheduled maintenance affects: Sinch DI Services (SMS 365 Operator).