We made necessary changes to resolve the issue and the messages are getting delivered without delay. This incident is resolved.
Incident Start Date & Time (GMT) : 25 July 2024 10:00 Hrs. Incident Start Date & Time (GMT) : 25 July 2024 16:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 25, 2024 - 16:26 UTC
Investigating
Ticket Number:: MNOC-54691 Service:: SMSx
Description:
Our monitoring has identified that few of our customers' international and domestic messages may encounter delay in delivery and (OR) failures. We are actively investigating this incident and would update with progress of recovery soon.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 25 July 2024 10:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 25, 2024 - 15:17 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).