All queues have been cleared and traffic is resumed back to normal. We will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 13th December 2022 18:40 Incident Start Date & Time (GMT) : 14th December 2022 02:00
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Dec 14, 2022 - 02:05 UTC
Monitoring
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Dec 14, 2022 - 00:11 UTC
Investigating
Ticket Number :: MNOC-44915 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery of Multimedia messages. We will continue to monitor and update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Report Manager : Not Impacted
Incident Start Date & Time (GMT) : 13th December 18:40 GMT 2022