DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43967

Incident Report for Sinch

Resolved

MM7 queues built within our platform have cleared. Traffic is processing normally now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted

Incident Start Date & Time (GMT) : 29-Oct-2022 15:30 Hrs.
Incident End Date & Time (GMT) : 30-Oct-2022 02:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 30, 2022 - 02:49 UTC

Identified

MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing, we will continue to monitor and update on further improvements.

Posted Oct 29, 2022 - 22:31 UTC

Investigating

Ticket Number : : MNOC-43967
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 29-Oct-2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 29, 2022 - 15:47 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).