Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-09 11:47 UTC
Incident End Time: 2025-10-09 22:00 UTC
Posted Oct 09, 2025 - 22:12 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2025 - 15:02 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-10-09 11:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 09, 2025 - 12:30 UTC
This incident affected: External Connectivity (SMS - LATAM).