DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of DLR traffic towards multiple operators in Zimbabwe.

Incident Report for Sinch

Resolved

We no longer observe delay in delivery towards Zimbabwe.
Traffic has been resumed back to normal.

Incident Start Date & Time (GMT) : 3 September 2022 12:45 Hrs.
Incident End Date & Time (GMT) : 5 September 2022 00:30 Hrs.
Posted Sep 05, 2022 - 01:12 UTC

Update

Dear Customers,

Our NOC team is constantly working with support team to resolve the issue.

NOC team will update with further improvements.
Posted Sep 04, 2022 - 13:21 UTC

Update

Dear Customers,

Our NOC team is constantly working with support team to resolve the issue.

NOC team will update with further improvements.
Posted Sep 04, 2022 - 06:33 UTC

Update

Dear Customers,

Our NOC team is constantly working with support team to resolve the issue.

NOC team will update with further improvements.
Posted Sep 04, 2022 - 03:01 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery of DLR towards multiple operators in Zimbabwe.
• Some of our customers may observe potential delay in delivery of DLR traffic towards multiple operators in Zimbabwe.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: No Impact
Mobile Originated (MO) Traffic: No Impact
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 3 September 2022 12:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Sep 03, 2022 - 13:50 UTC