Sinch Incident - Bell and Virgin Canada

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Start Time: 2021-08-27 15:34 UTC
End Time: 2021-08-27 17:52 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch

Posted Aug 27, 2021 - 18:16 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing Intermittent delays and failures towards Bell and Virgin Canada Devices. The matter is currently being investigated.

Start Time: 2021-08-27 15:34 UTC

Impact: Clients may observe failed and delayed MT messages towards Virgin Canada and Bell Canada.

We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch

Posted Aug 27, 2021 - 16:27 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).