Calling Services - Performance Degradation

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we are observing a stable performance for our calling service.

Incident start time: 2021-12-22 12:12 UTC
Incident restoration time: 2021-12-22 13:33 UTC
Incident stop time: 2021-12-22 13:35 UTC


If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com.
Posted Dec 22, 2021 - 14:29 UTC

Monitoring

Dear Client,

We are writing to inform you that we are observing a stable performance for our calling service.

Incident start time: 2021-12-22 12:12 UTC
Incident restoration time: 2021-12-22 13:33 UTC
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Posted Dec 22, 2021 - 13:50 UTC

Investigating

We are writing to inform you that we are currently observing performance degradation for our calling services.

Incident start time: 2021-12-22 12:12 UTC
Incident restoration time: TBA
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.
Posted Dec 22, 2021 - 12:45 UTC
This incident affected: Voice (Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk).