Sinch Status - DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages

DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43146

Incident Report for Sinch

Resolved

MM7 queues built within our platform have cleared and traffic is processing normally now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 September 2022 15:30 Hrs.
Incident End Date & Time (GMT) : 24 September 2022 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 24, 2022 - 06:35 UTC

Update

MM7 queues are gradually decreasing.

NOC team will monitor & will update the progress.

Posted Sep 24, 2022 - 05:45 UTC

Investigating

Ticket Number :: MNOC-43146
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 September 2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 23, 2022 - 15:45 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).