DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR traffic towards one of our partners in Mexico

Incident Report for Sinch

Resolved

The delivery issue has been resolved.
We are observing successful delivery of messages towards one of our partners in Mexico.

Incident Start Date & Time (GMT) : 17 Aug 2022 20:10 Hrs.
Incident End Date & Time (GMT) : 17 Aug 2022 22:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 17, 2022 - 23:03 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards one of our partners in Mexico.
• Some of our customers may observe potential delay in delivery of traffic.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 Aug 2022 20:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 17, 2022 - 20:45 UTC