Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 10, 2020 - 08:01 UTC
Scheduled
We have a scheduled maintenance related to EU1 WhatsApp API
Maintenance window: 2020-11-10 08:00 UTC to 09:00 UTC. Impact: Clients may experience delayed delivery and receipt of WhatsApp messages during the maintenance window. Messages will be queued. The API will have a maximum downtime of 10 minutes during the window.
If you verify authenticity of WhatsApp Business API Callbacks received from Sinch using IP address whitelist, you will need to add the following IP Address to your Whitelist by Tuesday 10th November : Midnight UTC.
54.76.19.159
You can add it beginning now, but please leave the existing whitelisted IPs in place until 11th November, by which time we will retire the older range.
If you do not Whitelist IP addresses of Callbacks, then you do not need to take action.
Affected endpoint: eu1.whatsapp.api.sinch.com Planned maintenance of this endpoint occurs on the second and last Tuesday each month, between 08:00 UTC and 09:00 UTC.