Delivery Issue Indosat Ooredoo

Incident Report for Sinch

Resolved

This incident has now been resolved by the operator.

Incident start time: 2020-04-09 08:13 UTC
 Incident end time: 2020-04-09 12:00 UTC

Impact: Clients may have observed delayed MT traffic.

Posted Apr 09, 2020 - 13:20 UTC

Identified

Dear client

We are writing to inform you that we are observing MT and Delivery reports issues to Indosat Ooredoo

Impact: MT messages are queued and delayed.
Affecting both domestic and international senders.

We have also received information from our provider that there is some sort of power issue within the network, more information will be provided further.

Incident start time: 2020-04-09 08:13 UTC
 Incident restoration time: TBA
 Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Apr 09, 2020 - 10:28 UTC

This incident affected: External Connectivity (SMS - APAC).