Performance degradation- BR

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2023-08-09 11:04 UTC
Incident restoration time: 2023-08-09 12:50 UTC
Incident end time: 2023-08-09 12:50 UTC

Posted Aug 09, 2023 - 14:58 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 09, 2023 - 13:34 UTC

Monitoring

The situation is stable and no impact has been observed since the restoration time mentioned below.

Incident start time: 2023-08-09 11:04 UTC
Incident restoration time: 2023-08-09 12:50 UTC

Posted Aug 09, 2023 - 13:15 UTC

Investigating

We are currently experiencing a performance degradation on our BR1 site.
It is advised that clients connect to our redundant BR2 site for the duration of this issue.

Impacted endpoints:
br1.smpp.api.sinch.com
br1.httpsms.api.sinch.com
br1.httplookup.api.sinch.com

Corresponding redundant endpoints are available:

br2.smpp.api.sinch.com
br2.httpsms.api.sinch.com
br2.httplookup.api.sinch.com

Please contact support if you have any questions.

Posted Aug 09, 2023 - 11:32 UTC

This incident affected: Messaging APIs (SMPP - BR, HTTP - BR).