Sinch Operator Notification - US Cellular

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the issue with delayed MT, MO and DLRs On US Cellular has been resolved.

Incident start time: 2021-01-30 02:19 UTC
Incident end time: 2021-01-30 04:06 UTC

Impact: Clients may have experienced delayed MT, MO and DRs on US Cellular .

We appreciate your patience and apologize for any inconvenience experienced while we worked with the operator to resolve this issue.

Posted Jan 30, 2021 - 04:33 UTC

Identified

Dear Client,

We are writing to inform you that the operator identified the issue on their end and are working to resolve it.

Impact: Client may experience MT, MO and DLR delays on US Cellular

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Posted Jan 30, 2021 - 04:14 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing DLR delays from US Cellular.

Incident start time: 2021-01-30 02:19 UTC

Impact: Clients may experience delayed DLRs from US Cellular

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Posted Jan 30, 2021 - 03:04 UTC

This incident affected: External Connectivity (SMS - US - ShortCode).