Customer Portal - Message Search function

Incident Report for Sinch

Resolved

Our engineers have now successfully been able to resolve the issue affecting the Message Search function and stability has been observed since.

Impact: Clients may have experienced time-outs when using Message Search on the Customer Portal. (Dashboard.sinch.com)

Incident Start Time: 2020-02-29 00:10 AM UTC
Incident End Time: 2020-02-29 01:30 AM UTC
Posted Feb 29, 2020 - 01:54 UTC

Identified

We have located an issue with our Message Search function on our Customer Portal and our engineers are working to resolve this as quickly as possible.

Impact: Clients may experience time-outs when using Message Search on the Customer Portal. (Dashboard.sinch.com)

Incident Start Time: 2020-02-29 00:10 AM UTC
Posted Feb 29, 2020 - 01:20 UTC
This incident affected: Dashboard.sinch.com (Analytics).