Delivery Issue - United Kingdom - SkyMobile - Virgin Mobile - O2

Incident Report for Sinch

Resolved

We can now observe stable performance towards SkyMobile, Virgin Mobile, and O2 UK.

Incident End Time: 2023-06-30 17:28 UTC

Posted Jun 30, 2023 - 18:18 UTC

Identified

We have received information that the issue has been identified by the network operator.
The issue is affecting other O2 MVNO's and any O2 roamers.

The network operator is working on solving this issue.

We will update as soon as we have more information.

Posted Jun 30, 2023 - 15:39 UTC

Update

We are continuing to investigate this issue.

Posted Jun 30, 2023 - 13:26 UTC

Investigating

We are currently observing delivery issues towards United Kingdom.

Incident Start Time: 2023-06-30 10:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Jun 30, 2023 - 10:46 UTC

This incident affected: External Connectivity (SMS - EMEA).