Delivery Issue Brazil - Sercomtel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-10 12:22 UTC.
Incident End Time: 2025-10-11 12:59 UTC.
Posted Oct 11, 2025 - 13:08 UTC

Update

We are continuing to investigate this issue.
Posted Oct 11, 2025 - 03:02 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 22:11 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 19:06 UTC

Investigating

We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2025-10-10 12:22 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 10, 2025 - 14:12 UTC
This incident affected: External Connectivity (SMS - LATAM).