MM7 queues cleared and incident has been resolved.
Posted May 26, 2023 - 03:39 UTC
Update
Dear Team,
We are writing to inform you that queues are still processing at the moment. We are actively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 25, 2023 - 19:28 UTC
Monitoring
Dear Team,
We are writing to inform you that queues are still processing at the moment. We are actively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 25, 2023 - 04:10 UTC
Update
We are continuing to investigate this issue.
Posted May 24, 2023 - 18:04 UTC
Investigating
Ticket Number :: MNOC-48026 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Wed May 24 15:30 GMT 2023