DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || MNOC-48026
Incident Report for Sinch
Resolved
MM7 queues cleared and incident has been resolved.
Posted May 26, 2023 - 03:39 UTC
Update
Dear Team,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 25, 2023 - 19:28 UTC
Monitoring
Dear Team,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 25, 2023 - 04:10 UTC
Update
We are continuing to investigate this issue.
Posted May 24, 2023 - 18:04 UTC
Investigating
Ticket Number :: MNOC-48026
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Wed May 24 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted May 24, 2023 - 15:34 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).