All the queues built within SMSx platform are cleared and the issue has been resolved.
Incident Start Date & Time (GMT) : 28 April 2023 07:30 GMT Incident Start Date & Time (GMT) : 28 April 2023 10:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 28, 2023 - 10:21 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 28, 2023 - 09:16 UTC
Investigating
Ticket Number :: MNOC-47553 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing multiple queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 28 April 2023 07:30 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 28, 2023 - 09:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).