DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-33366
Incident Report for Sinch
Resolved
Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 18:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Sep 25, 2021 - 18:25 UTC
Update
Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.
Incident End Date & Time (GMT) : 25 September 2021 18:15 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Sep 25, 2021 - 18:20 UTC
Update
We are continuing to investigate this issue.
Posted Sep 25, 2021 - 17:56 UTC
Investigating
Ticket Number :: MNOC-33366
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 September 2021 17:40 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Sep 25, 2021 - 17:55 UTC
This incident affected: Sinch DI Services (SMS 365 Enterprise, MMS 365).