DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO , MT and DLR traffic towards one of our partners in Singapore

Incident Report for Sinch

Resolved

Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe delay in delivery and connectivity issue with one of our partners in Singapore.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 June 2022 19:20 Hrs.
Incident End Date & Time (GMT) : 26 June 2022 01:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jun 26, 2022 - 02:38 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in Singapore.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards Singapore.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 June 2022 19:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 25, 2022 - 21:25 UTC