Virgin (Canada) MO issues

Incident Report for Sinch

Resolved

This incident has been resolved .
Incident Start time: 2020-01-23 11:00 UTC
Restoration time: 2020-01-24 18:59 UTC
Incident Stop time: 2020-01-24 19:30 UTC

Posted Jan 24, 2020 - 19:53 UTC

Monitoring

We have resolved the issue affecting MO messages from Virgin CA
and we are currently monitoring the traffic.
Incident Start time: 2020-01-23 11:00 UTC
Restoration time: 2020-01-24 18:59 UTC
Incident Stop time: TBD

Posted Jan 24, 2020 - 19:28 UTC

Investigating

We are currently experiencing degradation regarding MO messages from Virgin CA
Impact: MO messages are queued and delayed.
We are working with the operator to resolve this issue.

Posted Jan 24, 2020 - 18:52 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).