Delivery Issue United States

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-08-27 17:07 UTC
Incident End Time: 2023-08-27 17:40 UTC

Posted Aug 27, 2023 - 22:24 UTC

Monitoring

We can observe that performance has returned to within expected parameters, ew are currently missing delivery reports for messages sent during the time-frame.

We will continue monitoring for any further degradation.

Incident Start Time: 2023-08-27, 17:07 UTC

Posted Aug 27, 2023 - 19:15 UTC

Investigating

We are currently observing delivery issues towards United States.

Incident Start Time: 2023-08-27, 17:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Aug 27, 2023 - 17:45 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).