Delivery Issue Philippines - Smart

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-03-17 13:04 UTC
Incident End Time: 2024-03-17 23:25 UTC

Posted Mar 19, 2024 - 09:20 UTC

Update

We are continuing to investigate this issue.

Posted Mar 18, 2024 - 08:14 UTC

Update

Update - We are continuing to investigate this issue.

Posted Mar 17, 2024 - 23:06 UTC

Update

The issue has been isolated to late/missing DR. MT's are being delivered successfully.

We will update you as soon as we have received further information from the network operator.

Posted Mar 17, 2024 - 18:16 UTC

Update

We are continuing to investigate this issue.

Posted Mar 17, 2024 - 15:07 UTC

Investigating

We are currently observing delivery issues towards Philippines - Smart.

Incident Start Time: 2024-03-17 13:04 UTC

Impact: Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Posted Mar 17, 2024 - 13:42 UTC

This incident affected: External Connectivity (SMS - APAC).