DI SMS 365 (iSMS) | Operator Services | All VPN-based routes are down on G51 | TT#MNOC-62076

Scheduled Maintenance Report for Sinch

Completed

This incident has been resolved.

Posted Nov 13, 2025 - 18:07 UTC

Scheduled

Ticket Number ::MNOC-62076
Services:: DI SMS 365 (iSMS)

Description ::
We want to inform that we had observed an issue in the iSMS Platform. This incident is not impacting any message delivery.
We have treated this on priority and our concerned team confirmed that there is a maintenance activity at Equinix side. Currently all the connectivity and the status of the devices has been restored.

Incident Start Date & Time (GMT) : THURSDAY, 13 NOV 14:10 - THURSDAY, 13 NOV 16:00

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted Nov 13, 2025 - 18:07 UTC

This scheduled maintenance affected: Sinch DI Services (International SMS 365).