DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-33958
Incident Report for Sinch
Resolved
This incident has been resolved.
Posted Oct 15, 2021 - 20:51 UTC
Monitoring
All the queues have been cleared. Traffic delivery has been resumed back to normal.
we will continue to monitor further.
Posted Oct 15, 2021 - 20:38 UTC
Identified
MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing. We will update on further progress.
Posted Oct 15, 2021 - 18:30 UTC
Investigating
Ticket Number :: MNOC-33958
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 October 2021 15:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Oct 15, 2021 - 15:50 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).