We like to inform that the delay in delivery of DR traffic has been successfully resolved. Our technical team has addressed the issue and delivery of DR traffic has been restored.
We have monitored the fix, and we confirm that the messages are getting delivered without delay.
Incident Start Date & Time (GMT) : Mon Feb 26 18:20 GMT 2024 Incident End Date & Time (GMT) : Mon Feb 26 23:15 GMT 2024
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 27, 2024 - 11:22 UTC
Investigating
Ticket Number :: MNOC-52111 Services:: DI SMS 365 (SMSx)
Description :: Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Mon Feb 26 18:20 GMT 2024
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification. Sinch DI Services - SMS 365 Operator US
Posted Feb 26, 2024 - 18:42 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).