DI MMS 365 - MM4 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-38673

Incident Report for Sinch

Resolved

The MM4 queues are cleared and issue is resolved.

Incident Start Date & Time (GMT) : 30 March 2022 19:30 Hrs.
Incident End Date & Time (GMT) : 30 March 2022 22:35 Hrs.

Posted Mar 30, 2022 - 23:28 UTC

Update

We are continuing to investigate this issue.

Posted Mar 30, 2022 - 22:49 UTC

Update

We are continuing to investigate this issue.

Posted Mar 30, 2022 - 21:43 UTC

Investigating

Ticket Number :: MNOC-38673
Services:: DI MMS 365 - MM4

Description ::
Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 30 March 2022 19:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Mar 30, 2022 - 20:23 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).