Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted that the MM4 queues which were built within our platform has now cleared. the incident is resolved.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 April 2022 20:30 Hrs. Incident End Date & Time (GMT) : 23 April 2022 00:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification
Posted Apr 23, 2022 - 00:53 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 April 2022 20:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 22, 2022 - 20:57 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).