DI SMS 365 | Enterprise Messaging | Delay in delivery of MT and DLR traffic towards one of our partners in Nigeria

Incident Report for Sinch

Resolved

We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 4 Nov 2021 11:30 Hrs.
Incident End Date & Time (GMT) : 4 Nov 2021 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 04, 2021 - 20:59 UTC

Update

We are continuing to investigate this issue.

Posted Nov 04, 2021 - 15:05 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards one of our partners in Nigeria.
• Some of our customers may observe potential delay in delivery of MT and DR traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery.
Mobile Originated (MO) Traffic: Not impacted.
DR Notification : Potential Delay in Delivery.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 4 Nov 2021 11:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 04, 2021 - 12:42 UTC