Delivery Issue Guatemala - Tigo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-05-08 07:04 UTC
Incident End Time: 2025-05-05 12:24 UTC

Posted May 08, 2025 - 17:04 UTC

Update

We are continuing to monitor for any further issues.

Posted May 08, 2025 - 12:34 UTC

Monitoring

Performance has been restored.

We will continue to monitor and update the status accordingly.

Posted May 08, 2025 - 10:04 UTC

Investigating

We are currently observing delivery issues towards Tigo Guatemala.

Incident Start Time: 2025-05-08 07:04 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted May 08, 2025 - 07:33 UTC

This incident affected: External Connectivity (SMS - LATAM).