DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of traffic towards India

Incident Report for Sinch

Resolved

RESOLVED 30/06/2021 23:00 Hrs. GMT

• Support teams verified and found that issue to be resolved.
• Support teams will continue to monitor the traffic.


Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jul 01, 2021 - 00:39 UTC

Update

UPDATE 30/06/2021 18:50 Hrs. GMT

• We are still following up with our partner regarding this incident.
• Monitoring NOC will provide an update once we have any response.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 30, 2021 - 19:11 UTC

Update

UPDATE 30/06/2021 13:50 Hrs. GMT
• We are still following up with our partner regarding this incident.
• Monitoring NOC will provide an update once we have any response

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 30, 2021 - 13:52 UTC

Investigating

Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delivery degradation towards multiple operators in India.
• Our customers may observe potential delay in delivery of traffic towards India.
• Sinch Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in Delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 30-Jun-2021 11:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jun 30, 2021 - 12:50 UTC