Sinch Status - DI E-Mail 365 | Application Maintenance | Notification for updating the TLS certificate

DI E-Mail 365 | Application Maintenance | Notification for updating the TLS certificate | PCRSDI-11572

Scheduled for Feb 22, 18:00 - 21:00 UTC

Scheduled

Services :: DI E-Mail 365
PCR Number :: PCRSDI-11572

Start Date and Time: 22-Feb-25 at 18:00 GMT
End Date and Time : 22-Feb-25 at 21:00 GMT

Description:

The TLS certificate issued to the “email.sdi.sinch.com” domain will expire on the 7th of March ‘25.

We will be deploying a renewed certificate for this domain, on the 22nd of February ’25 at 18:00 GMT. The renewed certificate can be downloaded from the link given below and is valid from the 5th of February ‘25 to the 5th of March ‘26.

https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992

Action required:

Customers who use the Email365 service and connect using the URL - https://eu.email.sdi.sinch.com/email/ or https://eu.email.sdi.sinch.com/v1/ are advised to add the renewed TLS certificate into their certificate stores on or before the 22nd of February ’25 18:00 GMT.

Impact:

Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager or If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Posted Feb 07, 2025 - 09:09 UTC

This scheduled maintenance affects: Sinch DI Services (E-mail 365).