Our partner has informed us that issue has been fixed at their end. Support teams verified the same and found the issue to be resolved. Support teams will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 27-June-2021 17:00 Hrs. Incident End Date & Time (GMT) : 28-June-2021 04:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 28, 2021 - 05:14 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 27, 2021 - 22:38 UTC
Investigating
Ticket Number :: MNOC-30918 Services:: MMX
Description :: • Currently one of our major peering partners in Belgium is facing outage. • Due to this, our customers might face interruption in services for MMX 365 Platform. • SDI Monitoring NOC is following up with our partner on high priority and will provide an update on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 27-June-2021 17:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 27, 2021 - 18:24 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).