We are writing to inform you that queues have been cleared and traffic resumed back to normal state. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 10 December 2022 18:00 Hrs. Incident End Date & Time (GMT) : 11 December 2022 05:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Dec 11, 2022 - 05:35 UTC
Monitoring
Dear Customers,
MM7 queues are gradually decreasing. NOC team will update the future improvements.
Posted Dec 11, 2022 - 02:49 UTC
Investigating
Ticket Number :: MNOC-44863 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery of Multimedia messages. We will continue to monitor and update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Report Manager : Not Impacted
Incident Start Date & Time (GMT) : 10 December 2022 18:00 Hrs
Posted Dec 10, 2022 - 18:28 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).