DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35887

Incident Report for Sinch

Resolved

• All queues have been cleared and traffic is resumed back to normal.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 17 December 2021 16:40 Hrs.
Incident End Date & Time (GMT) : 18 December 2021 05:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 18, 2021 - 05:57 UTC

Identified

MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will continue to monitor and update on further improvements.

Posted Dec 18, 2021 - 03:21 UTC

Update

We are continuing to investigate this issue.

Posted Dec 17, 2021 - 23:45 UTC

Investigating

Ticket Number :: MNOC-35887
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 December 2021 16:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 17, 2021 - 16:43 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).