Please note that the potential delay is identified due to queues observed on MM7 platform. The queues are currently decreasing gradually.
We are actively monitoring the situation and will provide update on further improvements.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 12, 2025 - 08:45 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 11, 2025 - 23:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 11, 2025 - 20:57 UTC
Investigating
Ticket Number :: MNOC-60400 Services :: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is working on this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 11th Aug 2025, 16:19 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 11, 2025 - 17:08 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).