A fix has been implemented, and we are actively monitoring the results to ensure system stability.
Posted May 28, 2026 - 09:42 UTC
Investigating
Ticket Number :: MNOC-64315 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 28 May 2026 07:03 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 28, 2026 - 07:45 UTC
This incident affected: Sinch DI Services (International SMS 365).