Start Date and Time (GMT):: 2025-09-26 06:00 GMT. End Date and Time (GMT):: 2025-10-03 06:00 GMT.
Description: As part of our ongoing service improvements to support our P2P customers, we will migrate our customer portal to a new cloud platform on September 26, 2025, starting at 06:00 GMT. This impacts the customer portal currently available at https://tickets.sinch.com/. The URL to the portal will change following the migration.
During the migration: • Customers can continue to log into the existing portal https://tickets.sinch.com/ to update tickets and create new tickets if necessary. • A banner will be provided on the current portal with the link to the new cloud portal. • Once the migration completes, customers will be asked to reset their password upon first login to the new portal.
If you have any queries related to this maintenance , please contact the Operator Service NOC at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Sep 22, 2025 - 21:28 UTC
This scheduled maintenance affects: Dashboard.sinch.com (Customer Support).