Delivery issue - Grameenphone BD - Telenor PK - Telenor MM - Digi MY

Incident Report for Sinch

Resolved

Dear client,

We are writing to inform you that performance has been stable since our last update and we will mark this incident as resolved.

Incident Start Time: 2021-08-06 13:20 UTC
Incident End Time: 2021-08-06 18:00 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com

Posted Aug 07, 2021 - 04:41 UTC

Monitoring

Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards Grameenphone BD - Telenor PK - Telenor MM - Digi MY

We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-08-06 13:20 UTC
Incident End Time: 2021-08-06 18:00 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com

Posted Aug 06, 2021 - 19:51 UTC

Investigating

Dear client,

We are writing you inform you that we are currently observing delivery issues towards Grameenphone BD, Digi MY, Telenor PK, Telenor MM

Incident start time: 2021-08-06 13:20 UTC

Impact: Clients may experience delayed MT SMS towards Grameenphone BD, Digi MY, Telenor PK & Telenor MM.

We appreciate your patience while we are working with the carrier to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Posted Aug 06, 2021 - 14:36 UTC

This incident affected: External Connectivity (SMS - APAC, SMS - EMEA).