Issue with delivery reports for the United States (US)

Incident Report for Sinch

Resolved

This Incident has been resolved.

Impact: Clients may have permanently lost some Delivery Reports during the timeslot. Note that this did not impact MT messages.

Incident Start Time: 2023-02-13 20:00 UTC
Incident End Time: 2023-02-13 22:00 UTC

Posted Feb 13, 2023 - 22:56 UTC

Investigating

We are currently observing an issues with delivery reports towards the United States (US).

Incident Start Time: 2023-02-13 20:00 UTC

We will update as soon as we have more information.

Posted Feb 13, 2023 - 21:35 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - 10DLC).