DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of traffic towards Airtel in Nigeria

Incident Report for Sinch

Resolved

This incident has been resolved. We will continue to monitor the traffic

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 Oct 2021 08:00 Hrs.
Incident End Date & Time (GMT) : 22 Oct 2021 17:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 22, 2021 - 18:12 UTC

Update

Description ::
Currently, we are still observing degradation towards Airtel in Nigeria
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.
Posted Oct 22, 2021 - 13:49 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation towards Airtel in Nigeria
Few customers may observe a potential delay in delivery for MO, MT and DLR.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 Oct 2021 08:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 22, 2021 - 09:13 UTC